Frequently Asked Questions

Care varies depending on the gemstone type:

General care:

• Store pieces separately in soft pouches to prevent scratching.
• Remove jewellery before swimming, exercising, or cleaning.
• Avoid exposure to harsh chemicals, perfumes, and cosmetics.
• Best practice is jewellery on after you dress and off before you undress to avoid catching on clothes.

Cleaning:

• Most gemstones can be gently cleaned with lukewarm water and detergent using a soft brush.
• Pat dry with a soft, lint-free cloth.
• Pearls and porous gemstones should only be wiped with a damp cloth.
• Silver cleaning cloths can be used for polishing and extra shine on your silver and only used to clean gold plate jewellery.
• Ultrasonic cleaners and silver cleaners should only be used for metal and never on gemstones, opals or pearls.
• We're always happy to provide specific care instructions for your particular piece.

Our pieces come in many unique sizes, so we've listed approximate stone and or jewellery piece measurements with each item to guide your choice. Still deciding? Email [email protected]

Naturally Formed Jewellery guarantee the quality and authenticity of all our gemstones.

Every piece of jewellery is checked by our in-house gemmologist for authenticity detailing the gemstone type. Our gemstones are sourced from reputable suppliers around the world.

We want you to love your jewellery! Here's our policy:

• 14-day returns on unworn, undamaged items in original packaging with tags attached.
• For faulty goods: customers are entitled to a full refund, replacement, or repair (depending on the nature of the fault).
• For change of mind: a store credit will be offered.
• Return shipping costs are the customer's responsibility.

Please contact us before returning any item so we can provide you with a return authorisation and instructions.

We are committed to responsible sourcing practices. Sustainability and ethics are core to our values and the gemstones we sell.

We work with high-quality precious metals including:

• Sterling silver (92.5% silver)
• 14ct gold plate on sterling silver

Almost all our gemstones are natural. Common treatments include and are acceptable in the gem trade.

• Heat treatment (sapphires, rubies and topaz) to enhance colour.
• Oiling (emeralds) to improve clarity.
• Stabilisation (opals, turquoise) to improve durability.

Untreated gemstones are specifically noted as "natural, untreated" and may command premium prices due to their rarity. If you have questions about a specific piece, please don't hesitate to ask.

Australian shipping:

• Express post: 2-3 business days
• Standard post: 5-7 business days

International shipping: Yes, we ship worldwide!

• Standard international: 7-21 business days (varies by destination)
• Express international: 3-7 business days
• All international orders are fully insured and tracked
• Customs duties and taxes may apply for international orders and are the responsibility of the recipient. We provide full tracking information for all shipments and package items securely to ensure safe delivery.

You can also view and purchase Naturally Formed jewellery in person at selected gem shows across South-East Queensland through Juelles Gemstone Jewellery who has a large range of gemstone rings which are not available on the website at this stage. Visit juelles.com.au for updated dates and locations.